Refund policy

Cancellation Policy

At Allove, we understand that plans can change. Therefore, cancellation requests can be accepted only if the order has not yet been dispatched from our warehouse.

Once an order has been dispatched, it cannot be cancelled. Allove also reserves the right to cancel an order in cases where a transaction appears to be fraudulent, unauthorized, or in violation of our Website Terms & Conditions.

Cancellation Before Shipment

If your order has not yet been dispatched, you may request cancellation by contacting our Customer Support team at care@allove.in.

Once the cancellation request is successfully processed, the applicable refund will be initiated within 2–5 business days.

Please note that cancellation requests cannot be accepted once the order has been dispatched.

How Will I Receive My Refund for a Cancelled Order?

For eligible cancellations made before dispatch, the refund will be initiated within 2–5 business days after the cancellation request has been processed.

For prepaid orders, the refund will generally be credited to the original payment method used to place the order. The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

Returns, Replacements & Refunds

How Can I Return an Allove Product?

Allove accepts returns/replacements for eligible products that are damaged, defective, incorrectly delivered, or received in a tampered condition.

Return or replacement requests should be raised within 24 hours of receiving the order by contacting care@allove.in.

To process your request, please provide your order ID along with clear photographs and/or an unboxing video of the product and packaging, wherever applicable.

Where a return is approved, the product should be returned in its original packaging with labels, seals, and other applicable product details intact.

Under What Conditions Will a Return Not Be Accepted?

A return request may not be accepted in the following circumstances:

  • The request is raised after the applicable return period.
  • The product has been opened or used, except in cases of verified damage, defect, or incorrect delivery.
  • The product is returned without its original packaging, labels, seals, or applicable accessories.
  • The product has been altered, damaged, or tampered with after delivery.
  • The product is a complimentary/free promotional item, unless specifically approved by Allove.

What Should I Do If I Receive a Damaged or Wrong Product?

We take every precaution to ensure that your order reaches you safely and in excellent condition. However, if you receive a damaged, defective, leaking, tampered, or incorrect product, please contact us at care@allove.in within 24 hours of delivery.

To help us investigate and resolve the issue promptly, please share:

  • Order ID
  • Clear photographs of the product and packaging
  • Unboxing video
  • Product batch details
  • Invoice/order details

For damaged or leaking products, please ensure that the photographs or video clearly show the damage, leakage, spillage, or condition of the packaging.

For tampered products, please provide clear photographs showing the condition of the seal or packaging.

If you have received an incorrect product, please share clear photographs of the product received along with your order details.

Once the required information is received, our Customer Support team will review the request and confirm the applicable resolution.

Will I Receive a Replacement or Refund?

Depending on the nature of the issue and product availability, Allove may provide a replacement or refund for an eligible claim.

Replacement is subject to product availability. If a replacement is not available, an applicable refund may be initiated after verification.

Do I Need to Return a Free Gift with My Order?

If a free or complimentary product was provided as part of an order and the order/product is approved for return, the complimentary product may also need to be returned along with the original product.

The complimentary product should be returned in its original condition and packaging.

Can I Return Part of My Order?

Yes, where applicable, you may request a return or replacement for an individual product from a multiple-product order.

The product must meet the applicable return conditions outlined in this policy.

Any complimentary product associated with the returned item may also need to be returned.

How Will I Receive My Refund and How Long Will It Take?

For approved returns, refunds will generally be initiated within 2–5 business days after the returned product is received and successfully verified by Allove.

For prepaid orders, the refund will be processed to the original payment method used for the transaction.

For Cash on Delivery orders, where a refund is approved, Allove may request the necessary bank details to process the refund through an appropriate method.

Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.

Refund Policy

Refunds may be applicable in the following situations:

  • An eligible order is cancelled before dispatch.
  • An eligible product is received damaged or defective.
  • An incorrect product is delivered.
  • An eligible return is approved by Allove.
  • An order is returned to our warehouse following unsuccessful delivery, subject to the applicable terms.

For orders returned due to an incorrect/incomplete address, refusal to accept delivery, or unsuccessful delivery attempts, any applicable refund will be processed after the shipment is received and verified at our warehouse.

Applicable shipping or logistics charges may be deducted, where applicable.

How Long Does It Take for a Refund to Reflect?

Once a refund has been initiated by Allove, the amount may take additional time to reflect in your account depending on your bank, card issuer, payment gateway, or other payment service provider.

Changes to the Cancellation, Returns & Refunds Policy

We regularly review our Cancellation, Returns & Refunds Policy to ensure that it remains accurate and up to date.

Allove reserves the right to modify or update this Policy from time to time. Any changes will be published on this page and will become effective upon publication.

Customers are advised to review this Policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding cancellation, returns, replacements, or refunds, please contact our Customer Support team at care@allove.in

Our team will review your concern and assist you with the appropriate resolution on a case-by-case basis.