Terms of service

These Terms of Service govern your use of shopallove.in and the purchase of any product from us. Please read them before you order — placing an order means you accept them.

These terms are between you and APRP CONSUMERS PVT. LTD. (trading as "Allove", "we", "us", "our"), a company registered in India at K.No. 22 & 23, Bisnooli Road Achcheja, Gautam Buddha Nagar, Greater Noida, Uttar Pradesh-203207. CIN: U46909UP2025PTC230773. GSTIN: 09ABDCA5773H1ZF. FSSAI Licence No: 12726999000275.

1. Who can buy from us

You must be 18 or older and legally able to enter into a contract under the Indian Contract Act, 1872. If you are under 18, you may not place an order. Some of our products are not suitable for minors at all, and we do not knowingly sell to them.

By ordering, you confirm that the information you give us is accurate and that the payment method you use belongs to you or that you have permission to use it.

2. Your account

You can order as a guest or create an account. If you create one, you are responsible for keeping your login details private and for any activity that happens under your account. Tell us straight away at info@allove.in if you think someone else has access to it.

We may suspend or close an account if we have reasonable grounds to believe it is being used fraudulently, to abuse promotional codes, or to place bulk orders for resale without our agreement.

3. Our products, and what we do and do not claim

Allove products are food supplements and personal care products. They are not medicines. They are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Nothing on this website — including product pages, blog articles, customer reviews, social media content or replies from our support team — is medical advice, and none of it replaces consulting a qualified healthcare professional.

If you are pregnant, breastfeeding, trying to conceive under medical supervision, undergoing fertility treatment, taking prescription medication, or managing any ongoing health condition, speak to your doctor before using any Allove product. If you experience an adverse reaction, stop using the product and seek medical advice.

Individual results vary. Supplements work gradually and alongside sleep, diet, stress and everything else in your life — not instead of them.We describe our products as accurately as we can, including ingredients, quantities and testing data. Colour, texture and taste can vary slightly between batches because we use natural ingredients — this is normal and is not a defect.

Product images are for illustration. Packaging may be updated from time to time, and the pack you receive may differ visually from the image shown.

4. Prices and payment

• All prices are in Indian Rupees and include GST unless stated otherwise.
• We may change prices at any time, but a change will never affect an order you have already placed and paid for.
• If a product is listed at an obviously incorrect price because of a technical or human error, we may cancel the order and refund you in full. We will contact you before doing so.
• Payment is taken at checkout through our payment partners. We do not store your full card details at any point — those sit with the payment gateway, which is PCI-DSS compliant.
• Discount codes cannot be combined unless we say so, have no cash value, and may be withdrawn at any time.

5. Orders and acceptance

Your order is an offer to buy. A contract is formed only when we send you a dispatch confirmation — not when you receive the order confirmation email.

We may decline or cancel an order if the product is out of stock, if we cannot verify your details, if we cannot deliver to your address, if we suspect fraud or resale, or if there has been a pricing error. If we cancel after payment, you get a full refund.

6. Delivery, cancellation and returns

Delivery is governed by our Shipping Policy, and cancellations, returns and refunds by our Refunds, Returns & Cancellation Policy. Both form part of these terms. In short: orders can be cancelled only before dispatch, and returns are accepted only where a product arrives damaged, defective, incorrect or missing.

7. Reviews and anything you post

If you leave a review, comment or photograph on our site or tag us on social media, you keep ownership of it but grant us a free, worldwide, non-exclusive licence to use it in our marketing, on our website and on our channels, with credit where practical.

Do not post anything false, defamatory, obscene, infringing, or containing someone else’s personal information. We may remove content that breaches this, and we may decline to publish a review that makes a medical claim we cannot substantiate — not because we disagree with your experience, but because publishing it would put us in breach of advertising rules.

8. Intellectual property

The Allove name, logo, packaging design, product names, photography, illustration, and all text on this site belong to us or are licensed to us. You may not copy, reproduce or use them commercially without our written permission. You are welcome to share our content on social media with attribution.

9. Acceptable use

You agree not to use this site to break the law, to scrape or copy it systematically, to introduce malicious code, to interfere with its operation, or to resell our products without an authorised reseller agreement with us.

10. Third-party links

Our site links to research papers, third-party tools and social platforms. We do not control those sites and are not responsible for their content or their privacy practices.

11. Limitation of liability

To the fullest extent permitted by Indian law, our total liability to you in connection with any order is limited to the amount you paid for that order.

We are not liable for indirect or consequential loss, for loss caused by using a product against label instructions or medical advice, or for delays caused by events beyond our reasonable control.

Nothing here limits liability that cannot legally be limited — including liability for death or personal injury caused by our negligence, or for fraud. Your rights under the Consumer Protection Act, 2019 are unaffected by anything in these terms.

12. Events outside our control

We are not responsible for failure or delay caused by anything beyond our reasonable control — natural disaster, epidemic, strike, civil unrest, government restriction, courier network failure, or interruption to power or internet infrastructure. If such an event continues for more than 30 days, either of us may cancel the affected order and you will be refunded in full.

13. Governing law and jurisdiction

These terms are governed by the laws of India. The courts at Noida, Uttar Pradesh have exclusive jurisdiction over any dispute arising from them.

14. Grievance redressal

In line with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a grievance officer. Complaints are acknowledged within 48 hours and resolved within one month of receipt.

Name: Mr. Rahul Pandey

Address: Tower A - 1709-1711, 17th floor - Sec 75, Spectrum Mall- Noida, 201301

Email: info@allove.in

15. Changes to these terms

We may update these terms. The version published on this page when you place an order is the version that applies to that order. Material changes will be flagged on the site.

16. Talk to us

Questions about these terms: care@allove.in or +91 8796977752, Mon-Sat from 10am to 6pm.